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When it comes to certain aspects of customer service women get frustrated at higher percentages than men, whether its over the phone or in person. Recent survey results published in the July issue of Consumer Reports, show just how annoyed both men and women are with customer service. Here are some aspects of customer service [...]

Since the mid-1980s, there has been a trend away from defined benefit pensions toward less costly defined contribution plans, especially 401(k)s. A major reason is that defined contribution plans are not linked to a specific benefit formula based on age and years of service. Workers simply receive the amount that they have been able to [...]

Vacant storefronts in American malls have reached a 10-year high. Losing out to online shopping sites as well as stand-alone retailers, stores in many malls are just as likely to feature a For Rent sign as a Sale Today sign. While online sales continue to grow, there are some products you’re still better off buying [...]

At the recent NBER ISOM conference, Andy Rose presented a paper entitled Flexing Your Muscles: Effects of Abandoning Fixed Exchange Rates for Greater Flexibility, coauthored with Barry Eichengreen, following up on this 2010 paper, evaluating the effects of flexing (VoxEU post here). For purposes of this short paper we examine a comprehensive data set covering [...]

Reverse mortgages are a special type of loan that enable borrowers who are at least age 62 to convert some of their home equity into loan proceeds that can be used for any purpose including daily living expenses, health care, and travel. Eligibility requirements are as follows: * All homeowners must be age 62 or [...]